These are the most common questions that we receive from our clients. We understand that all situations are different, so if you cannot find an answer here, please get in touch.
How do I change my booking?
Simply contact us to amend your booking. We operate a fleet of 10 vehicles and will do our best to accommodate necessary changes.
My flight has been changed, what do I need to do?
We continually monitor all flights that we are booked to transfer to and from. This means that we can dynamically amend our logistics around live information. However, please feel free to contact us for peace of mind.
Where will I meet the driver when I arrive at the airport?
Your driver will be present and waiting for you at the arrivals gate with your name clearly printed on a board.
Do you do multiple pickups for one drop off?
Yes, we accommodate requirements for pickups in the most convenient way for our clients.
What areas do you cover?
Our car and taxi services are available in and around London and the South coast of the UK, including all airports.
I’ve booked an airport transfer, what happens if my flight has been delayed?
We dynamically amend our logistics around real-time flight information. This allows us to make sure that we are aware of all flight delays. For very severe delays, please contact us to confirm availability.
Do I have to pay in advance for my booking?
We have flexible payment options. You can pay in cash or by card to your driver as all our fleet are equipped with card readers. Alternatively, there is an option to pre-pay with VAT added. To set up a business account to manage regular payments, please get in touch.
Do you have Wi-Fi?
Yes, all of our fleet of vehicles are equipped with free Wi-Fi. [is this true in the taxi?]
Do you provide baby and child seats?
No, although our fleet of cars are equipped to secure Isofix attachments. You are therefore welcome to bring your own baby or child seat. Please note that when riding in a taxi or private hire vehicle, there is no legal requirement for a baby or child car seat. Please click here for UK Government information and guidance.
What can I expect as part of my booking?
The comfort of our clients is paramount for us. As well as free Wi-Fi and the finest leather upholstery, our fleet of cars are equipped with individual reclining, heating and audio controls, headrest cushions and drinks holders. We provide a complementary bottle of water for each passenger.